An onboarding playbook focuses acutely on organizational realignment, process and systems integration, synergy tracking, and product/service and customer realignment. Stonehill has adapted the traditional onboarding playbook by utilizing Design Thinking to create a unique approach to an effective post-merger integration (PMI) plan. And to no surprise, it all starts with empathy.

Over the last few weeks, we have worked with some customers on identifying ways to decrease employee turnover. In our discussions, I have been amazed at the benefits and incentives that business owners have provided to their teams. The interesting thing is that regardless of what they provide, they tell me that the turnover KPI still does not decrease. I have done some extensive research and found the number one way to decrease turn is sometimes the most overlooked.