Game Theory, a branch of mathematics, is a powerful tool that can enhance corporate strategy. This theory, often used in economics, political science, and psychology, enables strategists to navigate complex business scenarios by considering the interactions between different players and predicting outcomes.

Many organizations are actively looking to implement Design Thinking and opt to use a facilitator to expedite the process. A facilitator is an extension of the team and can significantly decrease the time needed to learn and adopt the framework. When adding a Design Thinking facilitator to your team, make sure to look for more than just an understanding of the process and tools used in practice. 

As you may already know, the only constant in running a business is that of change. Many of the strategies and tactics that we discuss provide insight to that change and give an operator the ability to react and manage the outcomes. Although this is an active process, once a year it is important to slow down and do some strategic planning.

As we look to the future one thing is certain – the economy will continue and we will adapt to the new surroundings. Impacts to businesses are becoming clear and leaders are starting to identify initiatives to ensure profitability. Regardless of the industry, it is obvious that the future of work is more than just having people work from home and collaborating online.

Design Thinking is a formal process that allows for the creation of practical, innovative, and cost-effective resolutions that enhance the customer experience. Many change management, technology, and transformation professionals have been adopting Design Thinking concepts to accelerate change in large organizations. Here are a few Design Thinking thought leaders that you should follow on LinkedIn.

Over the last few years, the business environment has changed. Businesses are adopting new technologies, processes, and ideas faster than ever before. In order to stay competitive, leaders must keep up with their customer expectations and the latest innovations within the market.

In this interview, Dr. Beers discusses her experience first working on the consumer side of Wells Fargo and now on the business-to-business division. There she leads a team that develops user-centered digital solutions and design thinking processes. Her team facilitates design thinking workshops that help navigate the complexity of business and align business strategies with customers’ true needs and perceptions. She is a frequent presenter at customer experience, customer insight, and service–design conferences.  

If there’s one way to explain human behavior, look at mice. In the book ‘Who Moved My Cheese?’, Spencer Johnson describes the world of mice who vie for a block of cheese. People aren’t mice, but we suffer from the same resistance to doing things differently, says Pace. This is why the principles of change management are so important for a company. Simply put, change management is a term for preparing and supporting individuals, teams, and organizations to make organizational change. And it’s not an easy task.

Design Thinking is a problem-solving framework that has been steadily gaining popularity in the last decade as organizations strive to become more human-centric. The hallmarks of design thinking–empathizing, defining, ideating, prototyping, and testing - influence major companies like PepsiCo, Charles Schwab, and Walgreens to solve problems for a better customer experience. We sat down with Troy Atlas to discuss insights from the conference, trends in this field, and what’s in store for the future use of Design Thinking.

Design Thinking is a central tenant of our philosophy at Stonehill, and we love to share the benefits of this mindset. We use workshops and organizational consultations to help bring Design Thinking principles to a wide range of industries. We recently had an opportunity to help a client strategize plans for customer retention and longevity. This client works in an industry that provides both short-term and long-term services, so together we discussed innovative ways to transition short-term clients into longer-term customers.

Like all doctors, her office has a reception desk and waiting room, so recently, while I was waiting to see her, I began to process how Design Thinking could improve a visit to the doctor’s office. As a Design Thinking consultant, someone who helps businesses grow by focusing on customer empathy and prototyping innovative concepts, I couldn’t help but envision changes. We've become an experience-centric society, and what could be more human-focused than a visit to the doctor?

Over the past few months, we have worked with numerous businesses to help them establish new services and design innovative customer experiences. Many of our engagements leverage the Design Thinking methodology as the basis for our interactions and clients are always intrigued by the approach. Last week I was approached by one of our customers who asked the simple questions of “what is the magic to the Design Thinking methodology. Why is it so special?”