Transforming Global HR via Consumer Grade Experience and Automated Processes

OVERVIEW:
The traditional human resources (HR) function has undergone one of the most transformative periods seen in decades. As the world now operates as a “global” economy, organizations must adapt their approach to meet changing demands such as: global people management, cultural uniqueness, systemization and the financial investments made in human capital and the return yielded on a per position basis.

Yet how does a function which has historically strayed from driving technology advancements and streamlined operations now do this across multiple countries and entities? The answer is simple and it all starts with design.

APPROACH:
A global financial services conglomerate retained Stonehill with the goal of transforming its HR function across all if its subsidiary entities and in every country in which it had a presence. The objective was to automate, digitize and standardize every opportunity possible. The challenge was the blueprint for transformation had yet to be set and digitization was still on a strategic “wish list”.

Stonehill led design sessions with executive leadership and internal business partners to identify the employee journey and immediate opportunities to strategically transform that journey. By leveraging the information, Stonehill was able to establish four immediate guiding principles to serve as the catalyst for transformation. Unique key performance indicators (KPIs) highlighted quantifiable and measurable metrics, fed the scorecard and demanded accountability - a secondary objective of the engagement. The team identified 53 potential sprints that were prioritized and systematically implemented.

RESULT:
Stonehill was able to help the organization avoid $662,000 in wasted wages and 8,400 man-hours within a span of four months. With a continued focused on measurement, accountability, and expeditious tactical planning, the organization and its project charter are on a trajectory for sustainable success. Further, given the short-term nature of the designed “sprints”, it injects a layer of agility for executive leadership to adapt to unforeseen changes in the strategic plan.

If Stonehill can help your business identify opportunities, create change, and accelerate growth, please contact us at info@stonehillinnovation.com.